Frequently Asked Questions (FAQs)

CycleWalay.com is a premier bicycle store based in Lahore, Pakistan. We offer a wide range of new and pre-owned branded and non-branded bicycles for kids and adults, along with repair services, parts, and accessories. Our goal is to promote cycling as a healthy and fun activity while providing top-notch customer service.

We stock a variety of bicycles including adult bikes, mountain bikes, kids' bikes, and more. Our inventory includes brands like Trinx, Giant, Trek, Cozon, Cannondale, and EB. In addition, we offer cycle parts, accessories, and repair services to keep your bike in top condition.

You can browse our website and add items to your cart. Proceed to checkout, enter your shipping details, and complete payment. Orders are subject to product availability, and prices may change without notice. For any assistance, contact us via WhatsApp or our support channels.

We offer delivery within Lahore and to other cities in Pakistan. Delivery charges vary depending on your location—lower for orders within Lahore and higher for out-of-city shipments. Please refer to our Shipment Policy for detailed rates and timelines. We aim to process and ship orders as quickly as possible.

Yes, we accept returns or exchanges within 7 days of delivery if the product is unused, in original packaging, and accompanied by a receipt. Please contact our support team to initiate the process. Note that certain items like custom repairs may not be eligible. Refer to our Returns Policy for more details.

You can request a repair through our website by filling out the "Request-a-Repair" form. Provide details about your bike and the issue, and our team will get back to you. We offer professional repair services at reasonable prices, with options for pickup and delivery in Lahore.

We accept payments via cash on delivery (COD), bank transfers, credit/debit cards, and popular digital wallets in Pakistan. All transactions are secure and processed through trusted gateways.

You can reach us via WhatsApp at [insert WhatsApp number], email at support@cyclewalay.com, or through our website's contact form. Our team is available during business hours to assist with inquiries, orders, or repairs.

Yes! Check our "Deals and Discounts" section for ongoing promotions on bikes, parts, and accessories. We also host community events and cycling meetups—join us to stay updated!

We offer both new and pre-owned bicycles. All pre-owned bikes are thoroughly inspected and refurbished to ensure quality. Details about the condition are provided in the product descriptions.